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White Paper

The ITO Governance Challenge: Overcoming Barriers to Achieve Operational and Financial Transparency

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by Terri Hart-Sears
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The challenge of managing a large outsourcing relationship is an important responsibility shared between the enterprise, the consultant and the service provider to ensure a program’s overall success. However, according to ISG research, “Companies lose between 5 and 30 percent of the expected value of their outsourcing relationship through ineffective governance.”

A significant portion of value leakage can be sourced directly to the area of asset management because it’s inherently difficult to integrate diverse sources of record and manage a dynamic asset base that can change up to 30 percent annually due to typical asset retirement cycles.

This ISG white paper, co-authored by Greg Weaver, Vice President of Blazent, explores the barriers to asset management governance success and how to overcome them.