ISG Insights™ is a unique subscription research service that provides continuous access and customized insight into the intersection of business and IT. With an unbiased view that is valued by both enterprise leaders and providers of technology-enabled products and services, ISG Insights™ covers the market trends driving change in enterprise IT and helps organizations create and sustain measurable business value from their IT adoption, adaptation and innovation.About ISG Provider Services
Meet the Team
Jan Erik has more than 30 years of experience as a client. At both American Express and Ameriprise Financial, he lead vendor management offices and managed strategic outsourcing relationships. As an industry analyst at Forrester Research Inc., he conducted and wrote research on the topics of innovation, the future of outsourcing, sourcing models, risk, governance, captive centers, testing and alternative markets. As a service provider at Infosys, he was accountable for helping clients improve the relationship and value they were getting from their outsourcing engagements. At ISG, he has worked as an advisor and consultant assisting clients and service providers implement service integration and management (SIAM) models and the governance processes that support them. Now, as a director and principal analyst with ISG Insights, he continues to research, analyze and write about the industry.
Director of Research and Principal Analyst
Stanton Jones helps clients maximize the value of their emerging technology investments. His current research focuses on the application of Intelligent Automation to enterprise operations, helping clients navigate the fast-moving ecosystem of technology vendors and service providers. Stanton is a recognized expert, and has been quoted in CIO, Forbes and The Times of London.
Alex conducts research and writes about emerging trends and markets for ISG Insights. He focuses specifically on integration, analytics, social business and super emerging technologies, including the Internet of Things, 3D printing, virtual and augmented reality and drones. Alex manages and analyzes survey data, conducts briefings and interviews, and publishes research documents as a part of the ISG Insights team.
Vice President of ISG Insights
Charlie Burns researches the pragmatics of emerging technologies and trends such as cloud infrastructure offerings, converged and hyperconverged platforms, modernization of IT infrastructures and organizations to enable digital business transformation. He recently provided an objective review and recommendations for go-to-market messaging for a major international provider of private cloud offerings and helped a large international provider of IT services and cloud offerings identify market trends and determine new offerings and market positioning. Prior to ISG, Charlie worked for IBM for 26 years, then for Gartner and Giga Information Group, eventually becoming Gartner’s first Client Director and leading a worldwide sales team supporting the world’s largest IT provider to substantial sales growth. Charlie joined Saugatuck Technology in early 2005 as a Research VP to focus on emerging technologies including virtualization, SaaS and cloud offerings.
Head of Research, ISG Insights
In his role as leader of ISG Insights’ overall research agenda, Bruce Guptill coordinates analysts’ focus on guidance regarding digital disruption, emerging technologies, market shifts and the changing value of enterprise IT for clients’ changing business needs. His own analysis and guidance focus on how disruptive technologies enable business innovation and improvement for enterprise clients, and how these in turn disrupt and reshape software and IT services providers’ business and markets.
Jim Hurley provides clients with research-based insight into the future of business IT for strategic and tactical growth and profit with special focuses on areas that are disrupting the uses and value of IT. Jim brings decades of experience running and managing lines of business in different industries. His ongoing research into digital security, compliance and privacy provides solid guidance about this critical component of digital business. Jim’s research into business intelligence, data mining, data science, analytics and machine learning delivers pragmatic guidance for decision-makers about the strategic and operational imperatives of being a data-driven enterprise. His research into Blockchain focuses on distributed ledgers and their business applications for most industries and markets.
Ron’s research agenda is on the cutting edge of location intelligence, the Internet of Things and application modernization with analysis of market trends, provider positioning, deployment challenges and opportunities. With a passion for bridging the gap between business and technology, Ron helps deliver go-to-market strategies for enterprise solution providers in data science, data management, cloud services and analytics. He also works with vendors to develop and execute sales/marketing strategies, competitive analyses, product roadmaps, profit and loss analyses and pricing plans. His integrated systems view means he looks across technologies and business areas to evaluate true market potential and affects. Ron has authored dozens of thought leadership reports for the ISG Insights service.