The 2015 Momentum® Market Trends & Insights Annual Report combines comprehensive data and analysis about outsourcing contracting trends and spending levels with additional news and observations about some of the leading influences and issues in outsourcing today. The special themes that are explored include how digitalization is affecting the market, ISG’s outlook for 2016, how service providers can respond to the growing client desire for outcome-based business relationships, changing market demographics and more.
Meet the Team
Kapil leads ISG’s Research operations in India. He provides research consulting, oversees the delivery of research workshops and works with the ISG leadership team to ensure ISG maintains a high-caliber research organization. Before joining the research team, Kapil helped organizations define their sourcing strategies, outsource their IT infrastructure and services, define service-level agreements and contract constructs, and implement offshore and shared delivery models. Known for bringing a balanced perspective to the negotiation table, Kapil enabled enterprises take positions that helped them achieve win-win outcomes. He also performed contract reviews and negotiations and helped enterprises define their retained governance organization’s post outsourcing.
Partner and Chief Research Officer
Paul Reynolds leads Momentum, a division of ISG that provides research services to help service providers better target, win and retain business. Paul has 25 years of market research experience with specific expertise in methodology development, data analytics and research process design. Having found many service providers’ Advisor Relations functions to lack appropriate analytics, Paul is working to develop innovative new approaches that allow for data-driven programs based on the unique needs of each client. His approach benefits Advisor Relations, go-to-market functions, sales, strategy, marketing, and market/competitive intelligence teams.
Senior Research Manager
Amit has close to 14 years of experience in research and strategy across various industries and geographies. He specializes in building research for service providers that help them manage projects to maximize revenue and improve operational efficiency. For Momentum Research, Amit leads the overall delivery of reports, data and workshops and is responsible for the market data and provides meaningful insights and information to clients through secondary and primary research. He focuses on building relationships with various stakeholders, managing and motivating teams and driving various organization-wide initiatives like corporate social responsibility efforts and knowledge-sharing sessions. Amit has led location-assessment studies, market-sizing analyses, go-to-market strategies, insourcing versus outsourcing comparisons, account planning, industry trend analyses and perception studies.
Associate Director of Research Services
With more than 15 years in research management and account development, John shares with clients his expertise in primary research, marketing analytics, research management, consumer technology and IT. He created and leads the Momentum workshop program and launched a Client Service Representative team to ensure that Momentum clients reap maximum value for their subscriptions. His considerable project management experience coupled with his extensive work on large-scale research projects equips him with a comprehensive perspective on clients’ challenges. John is a co-inventor on a number of software patents relating to transactional data management within the consumer technology space.