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ISG Satisfaction Benchmarking®

As business needs evolve and technology impacts your business, ISG measures and benchmarks the health of provider/client relationships at each juncture of the service delivery chain.

Satisfaction benchmarking is an ongoing journey, and we are proud to offer years of expertise in measuring end user satisfaction and the health of the relationships between technology and the business. We bring one of the world’s largest databases of satisfaction benchmarks, so you can understand your performance relative to others, as well as proven methodology, and the expertise to establish realistic performance targets and get consistently high quality, action oriented results.

About ISG Provider Services

Meet the team

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Lisa Borden

Director

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Dr. Lauren Herbert

Senior Research Consultant, APAC

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Andrea Murray

Director, APAC

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Alice Ng

Research Consultant

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Jaimee Colenso

Research Consultant

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Jocelyn Kung

Senior Research Consultant

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Sebastian Chia

Research Consultant

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