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Many organizations today have neither the interest nor the ability to leverage sophisticated network design and management techniques to arrive at the required business solutions. This is why the network (or WAN) as-a-service model has received such a hearty welcome. As-a-service solutions allow an organization to focus on managing demand and leave the service delivery up to a provider. We’ve seen tremendous adoption of this model by organizations that are choosing to manage their information technology, operational technology and human resources processes with software-as-a-service (SaaS) applications like ServiceNow and Workday.
This means the wide area network (WAN) that ties all these solutions together is becoming more complex. At the same time, it also is undergoing serious reinvention with virtualization and provisioning automation. Many enterprises are finding they don’t want to deal with the complexities of designing, securing, implementing, purchasing and managing the networks that now must tie together multiple SaaS providers, cloud providers, data centers, manufacturers, laboratories, call centers and offices.
The same transformation that is impacting how companies purchase cloud-based applications and services is now impacting the way they purchase WAN. The process of acquiring WAN services is transitioning from a dark art to a less complex, cloud-like service model.
What are the business realities in the new WAN-as-a-service world? Enterprises interested in pursuing WAN-as-a-service can expect the following benefits:
Of course, enterprise buyers of WAN services must still hold providers accountable for the business outcomes they sign up for. Change, latency, availability and service restoration should be within targets based on the architecture purchased, and enforcing these service levels is the buyer’s job. But, while risk management traditionally has rested on the enterprise’s shoulders, transitioning to a managed services operating model means the business can share risk with the service provider.
Moving your network to an as-a-service model requires relevant risk analysis and mitigation steps specific to your business. ISG has the experience to guide clients on their networking-as-a-service journey. We help enterprises find the networking solutions and services that work best for them. Contact us to discuss further.