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Recent Media coverage:
ISG Poll: Service Providers Expect Automation Will Lead to Significant Work Force Reductions
Nine out of 10 global sourcing professionals polled at the recent Sourcing Industry Conference (SIC) hosted by Information Services Group (ISG) (III), a leading technology insights, market intelligence and advisory services company, say they expect advances in automation will lead their companies to shed jobs in the next five years. A third of respondents expect job losses to exceed 25 percent of their current work forces by 2020.
No Amazon-Style Culture For LatAm Contact Centers
Lance Paglierani, account director at Information Services Group, thinks crafting a positive culture starts with hiring process. "Many times a contact center agent going through the recruiting process doesn't really have good understanding of what the job entails until he gets in that seat and starts taking calls," said Paglierani. "And then if he doesn't like it he quits."
Better M&A with Technology Business Management
As merger and acquisition activity heats up, IT leaders need to be prepared to take a more active role in ensuring that value is properly assessed before the transaction is completed, and then delivered during the integration process that follows.
Do you really want to win that outsourcing deal?
Turn your outsourcing customers into raving fans and your work will sell itself.
Future of Global Services Industry to be Explored at 2015 ISG Sourcing Industry Conference
Nearly 200 sourcing industry professionals are expected to gather in Dallas, September 28-29, to discuss and debate the future of the global services industry at SIC 2015, hosted by Information Services Group (ISG) (III), a leading technology insights, market intelligence and advisory services company.