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Benchmarking can be a powerful analytical engine that drives incremental improvement in operational efficiency, as well as transformational change in service delivery. Cost, service-level and satisfaction benchmarking services from ISG leverage proven methodology and industry-leading data to quantify performance gaps, identify root causes of cost and productivity problems, measure stakeholder satisfaction and define corrective actions. Quantitative modeling and forecasting capabilities — along with statistical analysis — help clients assess the risks and benefits of alternative scenarios and chart the optimal path forward.
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