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Benchmarking can be a powerful analytical engine that drives incremental improvement in operational efficiency, as well as transformational change in service delivery. Compass Benchmarking Services from ISG leverage a proven methodology and world-class data to quantify performance gaps; identify the root causes of cost, quality, and productivity problems; and define corrective actions. Quantitative modeling and forecasting capabilities assess the risks and benefits of alternative scenarios and chart the optimal path forward.
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