To discuss how we can help your organization achieve its goals, please contact:
Americas
Claude Marais
Partner
claude.marais@isg-one.com
EMEA
Alexander Mueller-Herbst
Partner
alexander.mueller-herbst@isg-one.com
India
Sid Pai
Partner
sid.pai@isg-one.com
Asia Pacific
Arno Franz
Partner & President
arno.franz@isg-one.com
We focus on details so you can focus on strategic change management.
By leveraging our investments in people, process, and technology, our clients free up crucial time to allow their retained staff to focus on strategic change management — all while having contractual assurances that ISG will provide outstanding performance of the day-to-day tasks. Some of the benefits our clients enjoy include:
Short Implementation Timeframes
ISG Governance Services can put a fully functional
governance team in place for even the most complex
outsourcing relationships within 90 days.
Reducing Value Leakage
There is an old saying that value leakage is "the silent
killer of results." Our ISG Governance team helps
manage over 30% of the global outsourcing contract
value. We are expert at seeking out sources of value
leakage and identifying solutions to minimize its impact.
Mentoring Your Governance Team
The ISG team will apply our more than 25 years of
outsourcing governance experience to help mentor and
coach your own internal governance team.
Proven Global Experience
We are in the business in a big way. ISG already manages
over $10 billion in Total Contract Value (TCV). So we can reduce
the difficulty and cost associated with false starts and rework.
Process Discipline
We provide guaranteed service levels for our performance
to ensure that we get it right — the first time and every time.
Comprehensive Analytics Measure Performance
Our technology platform puts an integrated operations
dashboard on your desktop, allowing you insights into your
service provider's performance as well as your own
governance activities.
Better Governance
Every client for whom we provide services, asks us to
perform additional work
Cost Effectiveness
On average, we have saved our clients more than double
the cost of our services.