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Governance Services

To discuss how we can help your organization achieve its goals, please contact:

Americas

Claude Marais
Partner
claude.marais@isg-one.com

EMEA

Alexander Mueller-Herbst
Partner
alexander.mueller-herbst@isg-one.com

India

Sid Pai
Partner
sid.pai@isg-one.com

Asia Pacific

Arno Franz
Partner & President
arno.franz@isg-one.com

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Benefits


We focus on details so you can focus on strategic change management.

By leveraging our investments in people, process, and technology, our clients free up crucial time to allow their retained staff to focus on strategic change management — all while having contractual assurances that ISG will provide outstanding performance of the day-to-day tasks. Some of the benefits our clients enjoy include:


Short Implementation Timeframes
ISG Governance Services can put a fully functional governance team in place for even the most complex outsourcing relationships within 90 days.

Reducing Value Leakage
There is an old saying that value leakage is "the silent killer of results." Our ISG Governance team helps manage over 30% of the global outsourcing contract value. We are expert at seeking out sources of value leakage and identifying solutions to minimize its impact.

Mentoring Your Governance Team
The ISG team will apply our more than 25 years of outsourcing governance experience to help mentor and coach your own internal governance team.



Proven Global Experience
We are in the business in a big way. ISG already manages over $10 billion in Total Contract Value (TCV). So we can reduce the difficulty and cost associated with false starts and rework.

Process Discipline
We provide guaranteed service levels for our performance to ensure that we get it right — the first time and every time.

Comprehensive Analytics Measure Performance
Our technology platform puts an integrated operations dashboard on your desktop, allowing you insights into your service provider's performance as well as your own governance activities.

Better Governance
Every client for whom we provide services, asks us to perform additional work

Cost Effectiveness
On average, we have saved our clients more than double the cost of our services.