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To discuss how we can help your organization achieve its goals, please contact:
Americas
Claude Marais
Partner
claude.marais@isg-one.com
EMEA
Alexander Mueller-Herbst
Partner
alexander.mueller-herbst@isg-one.com
India
Sid Pai
Partner
sid.pai@isg-one.com
Asia Pacific
Arno Franz
Partner & President
arno.franz@isg-one.com
WhatWeDo
Four levels of service to help you perform the day-to-day tasks necessary for managing outsourcing.
Whether you need temporary help setting up or staffing your internal governance organization, software to automate your governance processes and procedures, or a turn-key operation to support your service provider relationship, we have the solution. Here are four levels of service we offer, from most involved to least:
Managed Services
ISG employees — on-site, off-site, and offshore —
become part of your internal governance services
team and perform many of the routine tasks that are
essential to effective service provider governance;
this allows your own staff to focus on the more
strategic aspects of the relationship. This level of
ISG involvement guarantees the success of your
outsourcing arrangement.
Staff Augmentation
ISG provides experienced resources to work on-site,
side-by-side with your team on a temporary basis,
helping them to implement and stabilize best-in-class
governance processes; the ISG team will remain on-site
while you recruit their replacements, or until
your staff is sufficiently experienced to go it alone.
Software as a Service
ISG can help technologically enable your internal
governance team by providing them with our software
application; this application has been specifically
designed to improve the productivity of your team while,
at the same time, connecting electronically with your
service providers to facilitate real-time data exchange.
Consultancy Service
ISG can also advise your organization on how to implement
a world-class governance organization with our Service
Management advisory capabilities.
Better Governance
ISG is involved in over 30% of the $90 billion in outsourcing
transactions globally each year.
More Control
ISG has created the most comprehensive governance services
model in the marketplace today with:
- Global delivery platform
- Innovative, proprietary technology
- Real-time internal and external performance metrics
Cost Effectiveness
ISG Governance Services currently helps clients manage over
$10 billion in Total Contract Value (TCV).