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The initial months of a new outsourcing agreement — after signature and before Steady State operation — are critical to the relationship's long-term success and value. Too often, however, neither party is sufficiently prepared to address the myriad challenges and surprises that arise when services are actually transitioned to the new service provider. As a result, rather than building a positive foundation for partnership, transition issues sour the relationship from the outset. Experts from ISG can help you assess alternatives, identify potential issues and prepare for the unexpected.
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