In multisourced operating models, where services are provided by a myriad of teams or organizations, ensuring seamless delivery presents a challenge. One way to address this challenge is through establishing a discrete Service Integration and Management (SIAM)
function. An effective SIAM function enables organizations to take advantage of the flexibility and innovation of multisourcing and standard services, while delivering integrated services to the business.
This ISG white paper discusses the challenges and key success factors related to service integration and governance functions within multisourced operating models.