Paragon Awards ANZ

   

Paragon Winners Announced

Congratulations to our 2016 ANZ Paragon Awards winners. The announcements were made at a celebratory awards dinner at the Museum of Contemporary Art, in Sydney on Thursday 20th October.

Our worthy winners were each presented with a stunning custom designed trophy from awarding winning glass artist Brian Corr of the Canberra Glassworks, along with an acrylic plaque and framed award certificate in recognition of their achievement. The finalists in each category were presented with a special framed certificate.

Paragon Award winners and finalists each demonstrated ground-breaking and inspirational approaches to sourcing - often under challenging circumstances – and have had an enormous, positive impact on their clients’ business. Congratulations to them all.

BPO Sourcingoutstanding service by a service provider
Wipro & Asahi Beverages

Digital Transformationsuccessfully transformed organization or key business function through the use of technology
HCL Technologies & Woolworths

IT Sourcingoutstanding service delivery by a service provider in the provision of IT Outsourcing
CSC Australia & AMP Limited

Innovationhelping organizations to future proof their business
Tech Mahindra & Crestone Wealth Management

Sourcing Relationshipa mutually beneficial sourcing relationship between client and provider
Infosys Technologies & Westpac Bank

ISG Satisfaction Benchmarking Award2016
This award recognizes the best performance by a service provider and a client based on ISG’s annual Satisfaction Benchmarking results. The 2016 winner is Fujitsu for their relationship with Woolworths.

Award Descriptions

The award descriptions below offer more information about each category, including which are open to organizations and which to individuals.

Key Dates

Nominations
Close: September 30

Finalists Announced:
October 14

ISG ANZ Paragon Awards Announcement:
Thursday 20th October at the Paragon Awards Gala Dinner at the Museum of Contemporary Art, Sydney

Become a Sponsor of the Paragon Awards

There are a limited amount of sponsorships available. To find out more, please contact Susy Wright atISG.ParagonANZ@isg-one.com.

Relationship Award Digital Transformation Award Innovation Award

This award recognises a mutually beneficial sourcing relationship between a client and one or more service providers. The award encompasses all relevant parties. Entries should include and demonstrate the following points:

  • Collaborative/constructive relationships
  • Alignment of mutual objectives versus competing objectives
  • A "one team" Culture
  • Impact on:
    • Business results of the client
    • Operational efficiencies for all affected parties
  • Soft benefits of collaboration to all parties

This award recognises the digital transformation of an organization through the use of technology to radically improve performance, agility and customer reach of the organization. It rewards the client and service provider. Entries should include and demonstrate the following points:

  • The use of digital advances such as analytics, mobility, social media and smart embedded devices — and improve the use of traditional technologies to change customer relationships, internal processes, and value propositions
  • Demonstrated successful business transformation with clearly measured benefits
  • A "one team" culture
  • Delivered substantial improvements to the business and operating model

This award recognises the importance of innovation in helping organizations to future-proof their business as well as the entrepreneurial spirit needed to help them make a step change in how they serve their clients. Entries should include and demonstrate the following points:

  • Championing of new technologies and/or approaches that make a significant improvement to an organization’s operations and/or create business value
  • Entrepreneurial approach to move the organization closer to its stated aims
  • Innovative commercial models for service delivery”
  • Demonstrated transparency and mutual collaboration (i.e. business objectives, costs, demand, market trends)
  • Evidence of a framework between the service provider and customer that fostered the innovative outcomes
IT Sourcing Award BPO Sourcing Award Client Satisfaction Benchmarking Award

This award recognises outstanding service delivery and excellence by a service provider in the provision of IT Outsourcing to a client or clients. Entries should include and demonstrate the following points:

  • Achievement of the relationship’s commercial and performance objectives
  • The introduction of new and/or innovative service approaches that make a positive and measurable impact on the client’s business
  • Impact on:
    • Business results of the client
    • Operational efficiencies for all affected parties
  • A positive and collaborative relationship between client and provider

This award recognises outstanding service delivery and excellence by a service provider in the provision of business process services to a client or clients. Entries should include and demonstrate the following points:

  • Achievement of the relationship’s commercial and performance objectives
  • The introduction of new and/or innovative service approaches that make a positive and measurable impact on the client’s business
  • Impact on:
    • Business results of the client
    • Operational efficiencies for all affected parties
  • A positive and collaborative relationship between client and provider

This award recognises the best performance by a service provider and client based on ISG's annual Satisfaction Benchmarking results.

  • No nomination is required for this award.

Paragon Award Entry Process

Nominations will be accepted until close of business September 30. Click here to download the Nomination Form.

Initial reviews of submissions and selection of finalists will be carried out by an ISG panel. The finalists in each category will be notified in writing by October 14 and will be announced here.

Winners for each category will be selected by an independent judging panel and will be announced at the ISG Paragon Gala Awards Dinner on Thursday 20th October 2016 at the Paragon Awards Gala Dinner at the Museum of Contemporary Art, Sydney.

Conditions of Entry

The 2016 ISG ANZ Paragon Awards are open to qualifying organizations in Australia and New Zealand. To be eligible for consideration, entries must meet the following requirements:

  1. Nominations must refer to a contract or service relationship that was active in 2015 or 2016 year as at the close of nominations.
  2. All sections of the nomination form must be completed for the category or categories for which the applicant seeks nomination.
  3. There is no limit to the number of categories for which applicants may seek nomination.
  4. Each applicant must answer all questions on the nomination form.
  5. The maximum word count for each submission is 850. If the maximum word count is exceeded, the nomination will not be considered for the awards.
  6. No feedback will be provided on the judging process and the decision of the judges is final.
  7. Nomination(s) must be received in the specified format by close of September 30 to be considered by the judging panel.
  8. Finalists must be available to meet either face to face or by phone with the Paragon Awards judge and committee in Sydney during the week of October 10th. Finalists are only allowed to bring two people to the meeting.
  9. Upon receipt of the award nomination(s), you will be provided the opportunity to book a table of 8 at the ISG ANZ 2016 Paragon Awards Dinner at a discounted rate of $8,000 including GST.  To be eligible for this discount, a signed sponsorship agreement and payment of the invoice provided is due prior to September 15.  Price will increase to $9,000 including GST for sponsor agreements and payments received after September 15. 

Judging

An initial assessment will be made by ISG staff in consultation with an independent judge. Each entry will be assessed against the set of judging criteria specified on the entry form. The final decision will be made by the independent judge. Up to three nominees in each category will be considered as finalists for each award. Interviews will be conducted with the finalist nominees specified in the entry form to determine a winner in each category. Finalists must be available to meet either face to face or by phone with the Paragon Awards judge and committee in Sydney during the week of October 10th. Finalists are only allowed to bring two people to the meeting.

Judging criteria:
The Awards judging is based on the following submission criteria:

  • Complexity of applications
  • Reach of applications – local to global
  • Size and scale of engagement within the customer organization
  • Degree of innovation and business change
  • Size and scale of benefits which have been delivered
  • Overall degree of difficulty to achieve an excellent outcome

Judges will mark each nomination for each category against the judging criteria, which includes:

  • Quality of the submitted nomination (i.e. all information submitted in the nomination is evidence based and all required information has been provided)
  • Clarity of the objectives
  • Productive culture established
  • Demonstration of the following attributes as applicable to the awards categories:
    • Best practice
    • Leadership
    • Teamwork and stakeholder engagement
    • Collaboration
    • Innovation
  • Demonstration that the sourcing initiative supports organizational objectives
  • Evidence of timely and effective resolution of challenges encountered
  • Demonstration of innovation introduced and implemented
  • Demonstration of cost and performance improvement benefits to the organization(s)
  • Evidence of knowledge transfer from lessons learned and innovation to other internal business areas/organizations

Nominations will be accepted until close of business September 30.

Save and email completed nomination form to contact Amy Parker at amy.parker@isg-one.com.

Queries:
Please contact Amy Parker at amy.parker@isg-one.com if you have questions or need additional details.

Frequently Asked Questions:

Does our submission need to be a current project?
Projects are eligible for submission if they were active in 2015 and 2016 as at close of nominations. Projects that have since ceased but were live during that period are eligible for submission.

Can we submit the same project for more than one award?
Yes, but you will need to complete a fresh nomination form for each category. Remember to tailor the submission to reflect the characteristics for each category.

Can we nominate projects that took place outside of the Australia and New Zealand?
You may only nominate projects that include either Australia or New Zealand - or both - as part of the scope. This could encompass global or regional projects, so long as one or both of these countries are included.

Do I have to name my client?
Yes. The client name is a requirement and will be used in both the shortlisting and announcement of the award winners.

How will confidential information be treated?
All submissions will be for treated in general as confidential. However, client and service provider names will be made public if shortlisted for, or winners of, an award. If successful, the synopsis submitted by the nominator will be included in the shortlist and winners announcements and on the night of the awards ceremony.