Transition and Transformation
The initial months of a new outsourcing agreement — after signature and before steady state operation — are critical to the relationship's long-term success and value. But too often, neither party is sufficiently prepared to address the myriad challenges and surprises that arise when services transition to the new service provider. As a result, rather than building a positive foundation for partnership, transition issues sour the relationship. Experts from ISG can help you assess alternatives, identify potential issues and prepare for the unexpected.