Bill has a diverse background in a variety of industries with more than 15 years of IT strategy and service delivery consulting. He is the lead and most experienced practitioner of the ISG Request for Solution (RFS) methodology. In one RFS engagement, the client was so delighted about being able to achieve its financial and transformational objectives, it agreed to jointly present a case study at a global sourcing conference. As a result, the RFS methodology won an International Association for Contract and Commercial Management (IACCM) provider innovation award. Bill has a BS in business management and a master’s in telecommunications.