Spencer Suderman works with enterprises to achieve IT operational efficiency through increased automation, lessening the impacts of service degradation and increasing the productivity of human resources. He is experienced in improving IT as a strategic asset through network architecture, automation, workflow reengineering and supplier management. As a Principal Consultant in ISG’s Network & Software Advisory Practice, Spencer is focused on helping clients identify and capture cost and value optimization opportunities in their enterprise, ERP, application and subscription-based software and IT hardware. Before joining ISG, Spencer led strategic efforts at a well-known theme park and resort operator to increase the scope of network automation to support digital transformation, enable planning for software-defined networks and network functions virtualization. Additional workstreams to improve the development of network infrastructure standards led to reduced mean time to repair outages and service degradations.