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Shared Services or Outsourcing?
By Kevin Lewis
As organizations grow in size and complexity, they often consider outsourcing certain functions, developing a shared services approach, or applying some combination of the two. Selecting an optimal approach requires a business case based on an objective assessment of risks and benefits.
High Cost of Automation
Healthcare payers are finding that maintaining high levels of automation in claims processing requires frequent and expensive upgrades to complex legacy systems. A better solution: reduced customization coupled with process improvement and investment in people. Domestic sourcing models could be an ideal fit to address this emerging need.
How to Manage Network Complexity
Until now, telecommunications services have been largely viewed as a commodity service, but today’s telecom and network environments are far more complex. Traditional voice and data operations have evolved rapidly into intricate networks that must deliver ubiquitous connectivity,
support mobility integration, enable internal and external collaboration and multiple forms of conferencing, all while ensuring data security and integrity.