Outsource? Offshore? Retain operations? Build a best-of-breed provider mix? Executives responsible for sourcing decisions face a wide range of options and must address big-picture strategic business issues as well as granular contractual details. Smart choices result from a structured approach to decision-making that addresses all relevant criteria.
The Affordable Care Act mandates a fundamental transformation in how healthcare services are delivered, as the industry shifts from fee-for-services to outcome-based models. Disruptive SMAC technologies will play a key role in defining how payers and providers adapt to the new competitive reality.
Enterprises have traditionally focused on reducing the price of IT services ("P") through popular efforts such as squeezing provider rates or changing the delivery model to a managed service outsourcing arrangement. Meanwhile, the quantity of services consumed ("Q") has received little attention.