knowledge powering results®
Automation and the Back Office
By Rob Brindley
Many high-volume, repeatable business processes are prime candidates for Robotic Process Automation, the class of software that learns from users how to perform tasks. Beyond RPA, advances in cognitive computing may soon lead to more sophisticated problem-solving. But deciding how and where to implement software bots takes human judgement. Only a careful plan will ensure a sound return on investment.
Improving the Technology Experience
By Lisa Borden
Companies that invest in employee-facing technologies need to know how they are working. Leading IT departments are finding that first-hand feedback from technology end users can provide a more holistic view of the quality of service delivery and the impact of their investment.
Adopting Robotic Process Automation Requires Initiative from Workforce and Leadership Alike
Robots, long a part of the popular imagination (think R2D2) and familiar on the manufacturng floor, are now moving into the back office and transforming the way high-volume, repeatable work gets done. Through a process called Robotic Process Automation (RPA), software bots are being harnessed to mimick user actions in certain rules-based processes, eliminating the need for human intervention.