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Automation and the Back Office
By Rob Brindley
Many high-volume, repeatable business processes are prime candidates for Robotic Process Automation, the class of software that learns from users how to perform tasks. Beyond RPA, advances in cognitive computing may soon lead to more sophisticated problem-solving. But deciding how and where to implement software bots takes human judgement. Only a careful plan will ensure a sound return on investment.
Improving the Technology Experience
By Lisa Borden
Companies that invest in employee-facing technologies need to know how they are working. Leading IT departments are finding that first-hand feedback from technology end users can provide a more holistic view of the quality of service delivery and the impact of their investment.
Turning Crisis into Opportunity: How to Make Good on Big Change
The ability to transform a crisis into an opportunity is the hallmark of all successful enterprises that have stood the test of time. Yet today, even the most successful enterprises are facing crises they’ve never faced before as they compete in a business environment that is being radically transformed by digitization. It may be a crisis of cost pressure or limited capacity, or the inability to meet the needs of the rapidly changing market.