knowledge powering results®
Benchmarking along the TBM Journey
By Alex-Paul Manders
It can be difficult to measure the true value of IT and to gauge its business impact throughout the organization. The discipline of Technology Business Management, built on a sturdy platform of cost transparency revealed through benchmarking, provides the insights that enable C-suite executives to manage the business of IT and more closely align IT goals to the goals of the enterprise.
Automation and the Back Office
By Rob Brindley
Many high-volume, repeatable business processes are prime candidates for Robotic Process Automation, the class of software that learns from users how to perform tasks. Beyond RPA, advances in cognitive computing may soon lead to more sophisticated problem-solving. But deciding how and where to implement software bots takes human judgement. Only a careful plan will ensure a sound return on investment.
Don't Let Your HR Software-as-a-Service Distract You from Running the Business
Software-as-a-Service (SaaS) solutions are top of mind for human resources (HR) leaders these days. New technology from Workday, SAP’s SuccessFactors and Oracle HCM - Human Capital Management Cloud continue to take market share from traditional enterprise resource planning (ERP) platforms. However, in their race to get up and running, many organizations do not adequately prepare for how life will change after go-live. This is a problem.