knowledge powering results®
By Daniel Evola
Public and private enterprises may, at times, not be able to use traditional outsourcing to transform their operations. Some in this situation have successfully lowered risk with the Build-Operate-Transfer model, in which an expert provider designs, implements and later transfers service delivery back in house. The key to success? Governance.
Improving the Technology Experience
By Lisa Borden
Companies that invest in employee-facing technologies need to know how they are working. Leading IT departments are finding that first-hand feedback from technology end users can provide a more holistic view of the quality of service delivery and the impact of their investment.
Latin America: Gaining Ground in HR and Payroll
Human Resource (HR) strategy work in Latin America is trending very hot, with payroll as the primary area of interest. A growing number of global and regional companies are consolidating administration or moving to shared services to achieve efficiencies in their existing Latin American (LATAM) operations.