knowledge powering results®
By Daniel Evola
Public and private enterprises may, at times, not be able to use traditional outsourcing to transform their operations. Some in this situation have successfully lowered risk with the Build-Operate-Transfer model, in which an expert provider designs, implements and later transfers service delivery back in house. The key to success? Governance.
Improving the Technology Experience
By Lisa Borden
Companies that invest in employee-facing technologies need to know how they are working. Leading IT departments are finding that first-hand feedback from technology end users can provide a more holistic view of the quality of service delivery and the impact of their investment.
Pressure in IT Outsourcing Market Squeezes Providers
Just a few years ago, no one would have believed that Amazon could compete with established IT service providers in the infrastructure sector. Or that Rackspace and Microsoft would grab some of IBM's market share for processer capacity, memory and network services. The proliferation of commodity-like cloud and software-as-a-service (SaaS) solutions is triggering massive price drops in the infrastructure sector and forcing traditional IT service providers to develop new business models to better address the changing needs of their customers.