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Automation and the Back Office
By Rob Brindley
Many high-volume, repeatable business processes are prime candidates for Robotic Process Automation, the class of software that learns from users how to perform tasks. Beyond RPA, advances in cognitive computing may soon lead to more sophisticated problem-solving. But deciding how and where to implement software bots takes human judgement. Only a careful plan will ensure a sound return on investment.
Improving the Technology Experience
By Lisa Borden
Companies that invest in employee-facing technologies need to know how they are working. Leading IT departments are finding that first-hand feedback from technology end users can provide a more holistic view of the quality of service delivery and the impact of their investment.
Outsourcing's Deflategate: Why Is the Air Being Taken Out of Outsourcing Contract Size?
Since January, Tom Brady and the New England Patriots of America’s National Football League have come under fire for their involvement in the “Deflategate” scandal. But the under-inflated “pigskins” Brady apparently tossed in the AFC Championship game aren’t the only things that have had the air taken out of them. So have outsourcing contracts.