Business Process Advisory

Robert, in his role as a Partner in the Oil & Gas vertical, delivers extensive sourcing delivery expertise. He has lead clients across a broad cross-section of areas including sourcing strategies and assessments, shared services, performance management, financial management, relationship management, contract negotiation and management, application development and maintenance, enterprise telecommunications and networking, and business process services.

Shahid Bhatty is a proven procurement and supply chain management leader who brings significant experience in outsourcing advisory services, procurement transformation, organizational design & development, and project management. He has developed deep expertise in leading strategy assessments, benchmarking and feasibility studies, RFP development, supplier evaluation & selection, contract negotiations and implementation services. He has led procurement operations, implemented digital strategies, and managed large & complex strategic sourcing initiatives both in operational and outsourcing roles.

Wayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. His early setbacks at Telefonica UK, led to many of the best practices now instilled across RPA centres of excellence around the globe. Customer centric at heart, Wayne also specialises in Customer Service Transformation, and has been helping brands in becoming more Digitally focused for their customers. Wayne is an expert in Online Chat, Social Media and Online Communities, meaning he is perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More recently Wayne has concentrate on Cognitive & AI automation, where he leads the European AI Automation practice, helping brands take advantage of this new wave of automation capability. 

Stacey Cadigan is an HR thought leader who is passionate about HR and talent management. With more than 20 years in HR, she has leveraged her deep experience and expertise to help clients achieve their strategic, operational, and financial objectives. Through her diverse experience in HR strategy, HRO operations, RPO, HR technology, and transitions, she has developed unique insight and the ability to ask the right questions in assisting organizations with finding solutions to effectively align their HR initiatives with their vision. Stacey was named “HR Thought Leader of the Year” in 2016 and “HRO Superstar” by HRO Today Services and Technology Association for 2016–2024.

As a lead member of ISG’s Advisory Practice in ANZ, Himanshu brings his 25+ years of experience in establishing large scale Global Business Services (GBS) for Finance, Customer Care, Supply chain and back-office services. He works largely with private sector clients both in Australia and across South East Asia and has extensive supplier side experience. 

Daniel (Danny) heads up the BAS practice for ISG, providing a leadership role and in depth expertise in the BPO / HRO sectors and business transformations. He works with MNC and Government clients both locally and across Asia and has extensive client and supply side experience. The BAS practice delivers comprehensive end to end transformational services in support of its clients.

Jarrod's focus at ISG is delivering transformational outsourcing and shared services engagements for clients across all sectors. These engagements deliver significant savings through labor arbitrage and improved productivity, but also provide and uplift in organizational capability by accessing large pools of talent offshore. Jarrod works across all enterprise functions including Finance, Contact Centers, Procurement, Human Resources, IT and Operations. 

Matt Shaheen is a Director at ISG with more than 30 years of experience in procurement, finance and accounting and IT, most of those years with service providers. Matt has worked with an extensive number of clients on well over $1 billion worth of transactions.

Ed helps clients optimize the delivery of operational services, including facilities management. Since joining ISG, he has led the RFP process for managing facilities for a large North American printer with more than 100 sites, 80 of them production facilities. He also advised a top European bank on management of its North American branch network. He has handled assessments for clients in health care, manufacturing, payment services, hospitality and data center infrastructure. Ed is widely published as a thought leader in outsourcing. He also contributes commentary on topics of interest to financial services institutions. 

Troy Williams leads a team that provides independent governance and advisory services to help clients with their digital transformations. Leveraging ISG’s market leading research and governance tools, Troy helps clients reduce operational costs through enhanced vendor governance, technology sourcing strategies and as a service delivery models, whilst improving customer and employee experience by advising clients on how to digitally transform and leverage data-driven personalization through automation and AI.